FAQ

Welcome to the Treasured Dresses FAQ section. We are here to help you find the perfect outfit for celebrating love, life’s milestones, and your own personal style. Below are answers to the most common questions about our products, sourcing, and service philosophy.

1. What kind of products do you offer on Treasured Dresses?
We specialize in curated fashion that helps you shine on special occasions. Our collection focuses on dresses for celebrations—whether you are attending a wedding as a guest, hosting an anniversary dinner, or looking for the perfect mother-of-the-bride ensemble. You will find a thoughtful selection of contemporary dresses, stylish separates, and exclusive pieces designed for those who love fashion as much as they love celebrating the happy moments of others.

2. Where do your products come from?
Our items are carefully sourced from a renowned Canadian fashion destination known for its rich heritage and curated approach to style. This partner has been a trusted name in the industry for generations, offering a mix of exclusive zones, in-house brands, and international designer labels. By working directly with this single, high-quality source, we ensure that every piece we present meets our standards for craftsmanship, fabric, and timeless appeal.

3. How do I know if a dress will fit me properly?
We understand that fit is personal. To help you choose with confidence, each product page includes detailed size charts and measurements based on standard sizing from our partner. We also describe the fit of each style (e.g., relaxed, fitted, A-line, etc.). If you are between sizes or unsure, we recommend reading the specific item’s description and checking the “fit notes” section. Additionally, because our sourcing partner offers multiple exclusive zones, you will find a variety of cuts suitable for different body types.

4. What is your return policy?
Customer satisfaction is at the heart of what we do. For most items, we offer a straightforward return process that makes it easy to shop for life’s important events. If a dress does not work out for any reason, you can initiate a return through your account on our website. We will provide you with instructions and a prepaid shipping label for eligible returns. Please note that certain items (such as final sale pieces, undergarments, or accessories marked non-returnable) may have different conditions, which will be clearly stated on the product page before you make your choice.

5. Can I exchange an item for a different size or color?
Yes, exchanges are welcome. The fastest way to get the right size or color is to place a new order for the desired item and return the original piece following our return process. This ensures that the new size or color is reserved for you while your return is in transit. If you need help finding an alternative, our support team can guide you based on the item’s availability.

6. Do you offer any guarantees for special event purchases?
We understand that shopping for a wedding, gala, or formal occasion can be time‑sensitive. While we cannot guarantee specific delivery windows, we work closely with our trusted Canadian partner to process orders as efficiently as possible. For important events, we recommend ordering well in advance. Our partner’s long history in fashion means they are experienced in handling event‑driven purchases with care. If you have a very strict deadline, please contact our support team before placing your order, and we will do our best to advise you based on current processing and shipping estimates.

7. How can I stay updated on new arrivals and exclusive collections?
The best way to stay informed is to subscribe to our newsletter (look for the sign‑up form at the bottom of our homepage). We also regularly update our “Seen on Our Socials” section, where we showcase real customers wearing our dresses at weddings, parties, and other celebrations. Following us on social media is another great way to see new styles as they drop, get styling inspiration, and learn about any curated collections from our sourcing partner’s exclusive zones.

8. I saw a dress on social media but cannot find it on your site. What should I do?
New collections arrive frequently, and popular styles can sell out quickly. If you saw a dress on our social feeds or on our partner’s social channels but it is not currently listed on Treasured Dresses, please send us a message through our contact form. Provide a screenshot or description, and we will check if the item is still available from our sourcing partner. In some cases, we can request a restock or notify you if it becomes available again.

9. Do you sell accessories to go with the dresses?
Yes, we offer a curated selection of accessories that complement our dress collection. This includes shoes, bags, jewelry, and wraps suitable for weddings and formal events. All accessories come from the same trusted Canadian fashion destination, ensuring a cohesive style. Availability varies by season and collection, so check our “Accessories” section when you browse.

10. How do you choose which products to feature?
Our goal is to help you celebrate love and your love of fashion. We select pieces that are elegant, high‑quality, and appropriate for a range of special occasions. We pay attention to what is being seen on social media, what our partner features in its exclusive zones, and what our customers ask for. We avoid fleeting fast‑fashion trends in favor of styles that make you feel confident and beautiful on important days.

11. Can I shop directly from your partner’s website instead?
While our sourcing partner operates its own retail channels, Treasured Dresses offers a focused, edited selection specifically for customers seeking occasion wear. By shopping with us, you get a streamlined experience without having to browse through categories unrelated to weddings, parties, or formal gatherings. We also provide additional fit guidance and event‑specific recommendations. However, if you prefer a broader range of everyday fashion, you are welcome to explore our partner directly—just know that our curated assortment is designed to save you time and effort.

12. I have a question that is not listed here. How can I reach you?
We are always happy to help. Please use the contact form on our website. Our support team will get back to you as soon as possible with a helpful answer. For the fastest response, please include your order number (if you have one) and a clear description of your question. We do not publish a phone number or email address on the site, but the contact form goes directly to our team.

Thank you for choosing Treasured Dresses. We are honored to be part of your celebrations.